FAQ

ChfMart operates as a buying group, hosting a community of hundreds of restaurants who buy through our network of suppliers. You can avail our services free for the initial two months. Post that, we charge you a minimal registration fee of ₹999 per year for providing our services.

Our devoted team delivers all your orders to your business place. Moreover all of your ordered items are manually screened by our executives for quality standards before it gets delivered to you. So, no rotten vegetables, expired products or tampered packets. We have your back with a refund policy covering any delivered products not up the standards, credits being instantly applied to your account.

We love growing our network of suppliers! If you think your current supplier would be a good fit for ChfMart have them sign up through our Vendor page.

We understand that you are waiting for your order. We will deliver the order within the mentioned delivery time.
We request you to wait till the end time of the delivery time.
To quickly know the current status of your order, click the 'Track Order' button.

TRACK ORDER

We will notify you with a message, if there is any delay in the delivery time.

In case your order reaches after the mentioned delivery slot, please accept our sincere apologies.
We will credit 5% of the bill value to your cmwallet as delivery guarantee, within 48 hours.
We will work harder to deliver your order on time.

You can know the current status of order in 2 easy ways:

1. From home page

banner banner
2. Customer service

Please take a look at the active order widget at the My Order page. Click on 'I want to cancel my order' > Select your reason > Click on 'Cancel order'

If you are cancelling after 30 minutes from time of placing order, a nominal cancellation charge would be applied. This is because we need to compensate for the time and effort incurred towards processing an order.

Cancellation charge : Rs.30

Note:
If you have already paid for the order, we will deduct Rs.30 and refund the remaining amount to your cmwallet.
For Cash on Delivery orders, we will deduct the cancellation charges from your cmwallet. It will be added as an additional charge in your next order.
If you are cancelling because your business will be closed, then you could change / postpone the delivery slot.
If you forgot to add items, you can place a new order. It will be delivered with your existing order.

We are sorry that we didn't deliver the product but billed it, we understand this is serious and could be quite disappointing. Please accept our apologies.

We request you to please reach out to our customer service team. You can call us or chat with us using our 'Ask Us' service.

Meanwhile, this will be taken as a complaint, to make sure we don't make this mistake again.

We are sorry that you faced this issue, we understand it could be quite disappointing. Please accept our apologies.

We request you to kindly reach out to our customer service team, call us or chat with us.

We will resolve the issue at the earliest.

We understand that you are waiting for your order. We will deliver the order within the mentioned delivery time. We request you to wait till the end time of the delivery time. To quickly know the current status of your order, click the 'Track Order' button.

TRACK ORDER

We will notify you with a message, if there is any delay in the delivery time.

What does the status mean?
Placed : We have received your order
In Process : We have started packing all the items of your order
Packed : We have packed all the items of your order
On The Way : Your order is out for delivery and will reach you within the selected slot
Delivered : We have delivered your order

In case your order reaches after the mentioned delivery slot, please accept our sincere apologies.
We will credit 5% of the bill value to your cmwallet as delivery guarantee, within 48 hours.
We will work harder to deliver your order on time.

You can know the current status of order in 2 easy ways:

1. From home page

banner banner 2. Customer service

We are sorry to know that you faced this issue. For further assistance, please reach out to our customer service team.

You can call us or chat with us using our 'Ask Us' service.

We are sorry to know that you faced this issue. We request you to kindly reach out to our customer service team.
You can call us or chat with us using our 'Ask Us' service.
We will resolve the issue at the earliest. We would instantly add the refund amount to your cmwallet.

To be a ChfMart member and enjoy the benefits- lower prices, exclusive offers, ChfMart Protect and free delivery, just add a membership plan to your cart and make payment. The membership will last till the duration of the plan.

Cashback will be credited in your account as soon as purchase your membership.

Fee is not recurring, which means that you don't authorize us to charge you continuously (month-on-month). If you wish to renew or extend your membership.

You can do so by buying an additional membership plan.

Yes! All of the products and brands are available for you to enjoy shopping at wholesale prices.

Yes!! You will get ChfBucks of your order value as win win points. You can check your ChfBuck points from your My Account menu of the right.

Yes!

• You can cancel the membership anytime within first 15 days.
• The membership fees will be credited back to your cmwallet.
• If cashback was availed during membership then it will be reverted on cancellation.
• After the 15 day period, membership cancellation will not be allowed.
• Your membership will be auto-cancelled if payment for membership is not completed in 15 days.